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Exin ITIL-F Exam Dumps


Exam Code: ITIL-F
Exam Name: ITIL Foundation

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Last Updated: 16-Apr-2024
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ITIL-F Exam Sample Questions:



Which is an example of an internal customer?

 

A customer who has a contract with an internet service provider for a broadband connection

 

The HR department whose payroll service is provided by their organization’s IT department

 

An IT department that uses a network service obtained from a supplier

 

A retail bank that outsources its infrastructure to athird-party supplier


The HR department whose payroll service is provided by their organization’s IT department





Which lifecycle stage defines how value is created and delivered?

 

Service design

 

Service strategy

 

Continual service improvement

 

Service operation


Service strategy


The objectives of service strategy includes :
An understanding of what strategy is.
A clear identification of the definition of services and the customers who use them.
The ability to define how value is created and delivered.
Means to identify opportunities to provide services and how to exploit them.
A clear service provision model that articulates how services will be delivered and funded as well as to
whom they will be delivered and for what purpose




Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

 

Testing the tool and training process managers on using the process

 

Development or purchase of tools and deployment of the tools

 

Training tool administrators how to manage tools and monitoring tool performance in operational
environment

 

Development or purchase of tools and deployment of the process


Development or purchase of tools and deployment of the process





Which document shows a detailed analysis of business impact and benefits?

 

A return on investment

 

Service level requirements

 

A business case

 

A service level agreement


A business case





How are groups, teams, departments and divisions classified?

 

Processes

 

Functions

 

Roles

 

Technicians


Functions



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